Shipping policy

Shipping Policy

Last updated: July 30, 2026

Thank you for shopping with CarryZen. We're committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Orders are not processed or shipped on weekends or holidays.

Once your order has shipped, you'll receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times:

  • United States: 5–10 business days
  • Canada: 7–14 business days
  • International: 7–21 business days

Please note that shipping times are estimates and may vary due to weather, customs, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location.

We may offer free shipping on qualifying orders during promotional periods.

Order Tracking

Once your order has been shipped, you'll receive a tracking number by email so you can follow your package's journey.

If you haven't received your tracking information within 3 business days, please contact us at support@carryzenpro.com.

Delayed or Lost Shipments

While we work with trusted shipping partners, delays can occasionally occur.

If your package is significantly delayed or appears to be lost, please contact us at support@carryzenpro.com, and we'll do our best to assist you.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

CarryZen is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, contact us immediately at support@carryzenpro.com. We'll do our best to update your order before it ships.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and include photos of the package and the damaged item.

We'll work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping, please contact us:

Email: support@carryzenpro.com