Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and include all accessories. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@carryzenpro.com.

Please note that returns must be sent to the following address:

3030 Irving Ave S Apt  102, Minneapolis, MN 554008

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at support@carryzenpro.com.

Damages and Issues

Please inspect your order upon arrival. If your item is damaged, defective, or you receive the wrong item, contact us immediately at support@carryzenpro.com so we can make it right.

Exceptions / Non-Returnable Items

We cannot accept returns for:

  • Items that have been used or damaged after delivery
  • Personalized or custom products
  • Gift cards
  • Sale or clearance items

If you have questions about your item, please contact us before requesting a return.

Exchanges

The fastest way to exchange an item is to return the original item. Once your return is approved, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.

The item must be unused, in its original packaging, and include proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@carryzenpro.com.